General

Questions of a general nature usually asked by One Hour Translation customers

Alexandra avatar
29 articles in this collection
Written by Alexandra

I want to recommend you to a friend. Do you have an affiliate program?

Make money when your friends order from us
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is Certificate Translation Expertise?

One Hour Translation has a special service for translation of official documents and certificates.
Alexandra avatar
Written by Alexandra
Updated over a week ago

How do I add tags to my project?

Tags allow you to search through your projects more easily.
Alexandra avatar
Written by Alexandra
Updated over a week ago

I choose the same languages every time. How can I save my choice?

Create your language sets
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can I save the project note for future projects?

Create and save your custom notes
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is an Expert Translation?

Does your text require a specialized translator?
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is the difference between Translation, Translation + Editing, and Expert Translation?

We offer three types of translation services
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can I communicate with the translator?

To contact your translator you can...
Alexandra avatar
Written by Alexandra
Updated over a week ago

I have a question that is not on your FAQ.

Contact us, we'll be happy to help
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can automatic notifications be sent to an additional email?

Yes. You can add email addresses in your settings
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can my translations be sent to several emails?

How to have your translations sent to several email addresses
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can I receive my text in the form of subtitles?

Yes you may, read on
Alexandra avatar
Written by Alexandra
Updated over a week ago

How can I translate a video/audio file?

Upload the file in the usual way and ...
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is the Transcription service?

Transcribe audio or video files
Alexandra avatar
Written by Alexandra
Updated over a week ago

Why can't I receive automatic notifications from your site?

Check your mailing preferences...
Alexandra avatar
Written by Alexandra
Updated over a week ago

I cannot upload my file to your site.

How to send us heavy files
Alexandra avatar
Written by Alexandra
Updated over a week ago

Do you provide notarized translations?

To have your translation notarized, send it to...
Alexandra avatar
Written by Alexandra
Updated over a week ago

What if the language pair I need isn't listed?

We cater for an ever increasing list of language pairs.
Alexandra avatar
Written by Alexandra
Updated over a week ago

Do you provide certified translations?

We provide our Certificate of Accuracy
Alexandra avatar
Written by Alexandra
Updated over a week ago

What about word count in Asian languages such as Chinese, Japanese and Korean?

Ensure an accurate word count for a source text in an Asian language
Alexandra avatar
Written by Alexandra
Updated over a week ago

How many languages does One Hour Translation support?

We support over 3,200 language pairs...
Alexandra avatar
Written by Alexandra
Updated over a week ago

How can I tell the word count?

Automatic or manual word count
Alexandra avatar
Written by Alexandra
Updated over a week ago

What types of files do you support?

We support most file types
Alexandra avatar
Written by Alexandra
Updated over a week ago

Is this service suitable for Translation Agencies and professionals?

Professionals and Translation Agencies are welcome to contact us
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can you handle translations with content of a specialized professional nature?

Specialized content translated by specialized translators
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is the proofreading service?

Check a text for language accuracy
Alexandra avatar
Written by Alexandra
Updated over a week ago

What languages do you offer proofreading services in?

We offer a service in most langauges
Alexandra avatar
Written by Alexandra
Updated over a week ago

Can anybody use your services?

Private individuals and Fortune 500 companies use our translation and localization services
Alexandra avatar
Written by Alexandra
Updated over a week ago

What is One Hour Translation?

Fast translations in any language by native speakers
Alexandra avatar
Written by Alexandra
Updated over a week ago